I'm so glad you got the machine replaced. So many companies don't realize the importance of customer service, especially in this internet age where news of bad service travels so far. I looked back and saw that your first post complaining about your machine breaking needles was in February 2011. That's a long time to wait for the company to do the right thing. And their delay caused you to turn to Janome. Next time you need to/want to buy a sewing machine, I doubt that it will be Singer!