I am so glad to hear you had a positive experience. However, I have shopped this JoAnn's Apple Valley store for many years and can understand why they have gotten a bad reputation. Number 1: Cutting counter line that is about 20 persons long, waiting on only 1 employee cutting, and the customer at the counter is still doing her fabric shopping while at the counter ("Oh wait a minute here while I search for another color...") And there is another employee at the counter, but she seems to be terribly busy straightening the bolts of fabric while staring blankly at the line ahead of her. It took thirty minutes to get to head of the line if you shopped on the weekend. Now they installed a take-a-number system that seems to be more efficient.