Originally Posted by Barb_MO
I would come back with a call to them. Sometime you would just receive a canned message, if you call you will get better results.
Originally Posted by Shorebird
Originally Posted by sharon b
Did you call them today ?
I sent an email today, rather than call..........explained they came highly recommended and how disappointed I was.............their response was, basically, sorry!
OK - just got another email from Thousands of Bolts. I am attaching here.............I did wash fabric, as I thought it might soften up enough to be used..........I am still not happy with their response............I did not look at the price - we were searching for the right color blue for the backing.........Company's response seems to indicate if their price is cheap, then fabric quality will be poor..........you all be the judge.........
[b]Again - we are sorry you are disappointed. We would have accepted a return if the fabric had not been washed. I guess pricing may be a factor also. Since this backing is the least expensive available, it cannot be expected to match the quality of those selling for 50% more. [b]