I bought my Gammill from the dealer and they delivered and set it up for me. He also gave me a demonstration. My purchase included a free two-day training class. Although I had to travel and stay in a hotel 2 nights, it was well worth it. I can call them anytime I have problems and they walk me through what I need to do. I haven't had to call them in a long time. There is a learning curve based mainly on fear. Just dive in there and practice a lot. Each day you will get more comfortable.