Training? Are you kidding me? A machine should not give you problems with simple sewing functions. Does that dealer understand what a bad service rep will do to their business? Many of us QB members read these posts to get a heads up on brands before we shop for future purchases. You should love your new Pfaff, I love my serger and 11year old QE and if I replace it will go for another Pfaff or what my trusted dealer recommends. I trust my dealer to the point the drive to Kennesaw is worth every mile.