Sometimes the chaos is due to many shoppers not putting things back where they belong. The one quilt shop I go to also a dealer, expects her clerks to "clean as they go". If she sees them pass a bolt of fabric that is sitting out or in disarray, she will call them on it (not in front of customers) but she will call them and tell them. When I pull a bolt of fabric, I put it back if I decide not to purchase. Many customers almost treat the clerks as servants and can be demeaning. I've seen it. The last time I was in the shop they had an "up all night" sewing/ quilting retreat going on from 3:00 p.m.-3:00a.m. The one clerk was getting ready to leave and stated she would be back later. Even walking out the door she was putting items back where they belong.