The thread is great and they are very nice people. When you go to the headquarters to buy thread, you are actually walking through the warehouse where they are packing orders. The people are very nice and helpful.
Bos Purcell is a very nice man. I went there recently for a sale they were having and actually got there late (forgot the time written in the flyer- [I arrived like 20 minutes after closing] plus Utah is on Mountain Time, which is an hour later than Las Vegas on Pacific Time). However, Bob saw me at the door and let me shop for thread and needles at the sale prices (which were I think 35% off). I hustled through and found what I needed. He was very gracious.
Thanks, Bob Purcell!