CarrieM ... that's great news that you are starting into the planning stage. With that it just might come sooner than you think, especially with your Dad acting as Job Super!
QNSue ... So glad that you have BF coming to be with you for the first few days. Great plan for a work project for the men!
JeanieG ... Thanks for the photo, to tantalize me! Lovely indeed! And that log cabin is going to be spectacular! Don't take #2 apart ... it looks nice just the way it is and just gives a little different dimension to the whole thing. I am excited to get at the Spikes, though have a few things I must tend to first.
JanRN ... so much for thinking you have new help to let you get back to your FART-tirement! Not sure what to think about the HQ dilemma. I tend to think the same as some others that a new one is in order. However, maybe I would give them one last chance with this fix. The jostling in shipping has me concerned ... if this happens, then why do they ship them?
I would sure think you are due compensation for your inconvenience and inability to use it. Plus, a full extension to the warranty, starting as though it were new, the day it is returned to you again. Being that you have been dealing with HQ Nice Guy, make sure the agreements are made with him and get it in writing. Also, when/if you do take it to them for repair, be sure that the return date is very clearly set up ... again I would do it via HQ Guy. Ultimately it is HQ that has to resolve the issue, being that it is under warranty.
DublB ... The Babylock Tiara is made by HQ. When I was test driving both brands in the spring, I asked the HQ Customer Service the difference ... virtually the same with a few minor differences, such as the paint job! So really no difference, and just the rebranding/labelling for it to be sold by BabyLock. No difference than many other products that are made by the first company, and rebranded to the secondary one.
BL does not have the same support system as HQ (at least, here in Canada, though I think it is the same in USA). No call centre for help. I also found that it was still new enough that many of their dealers did not have the machine yet, plus those that did, did not seem to "know" the machine. At times, I felt I knew more from my online research and test drives of the two brands!!
I did call HQ several times with questions and was quite pleased with the way things were handled. Of course, different than dealing with an after-purchase problem. I have heard lots of good things about the HQ Customer Service, which of course, we are all wondering now, with
JanRN's experiences. Granted she has found Nice Guy ... and maybe he will take care of her once and for all. I hope so!
MiraB ... oh yes, those quilt rules are confusing enough ... and then at some there are the Quilt Queen Bees, that make you say, why do I do this?
Here comes the week of musical cars for you!