Check your area for places that sell Brother. Here we have Tidewater Sew n Vac and they sell them, fix them have classes, sell Floriani products. They dont' care what machine you have they will help. I have Vikings and my store is the same way; all is welcome. If you don't know that much I suggest bringing your manual to class when you find one. Doesnt Brother offer support. I know you didnt' want online but they might be able to direct you to someone locally. Viking has both of the stores in my area, which are far apart and I can put in any zipcode and they'll direct me.