Originally Posted by melhuff
Any way, yesterday I get out my kit and find that the instructions go from step 4 to step 6. No step 5 and, of course, that is an important one in how to assemble the blocks. I call their 800 number and the gentleman who answers the phone, after I tell him my problem started to laugh....loudly..out loud!!!
He certainly was not a gentleman. If you pay for a kit, you may reasonably expect that the instructions are correct and complete. I would send them an email and call back to see about getting a more enlightened customer service person.
I wonder if they hired extra help for the holidays.