Originally Posted by
ohstr
HandiQuilter is very good to answer questions over the phone -
1-877-MY-QUILT (
697-8458) or
801-292-7988 - if all else fails - give them a call and see if they are able to help you out. Good Luck!!!!
Thank you! I found a quilter with a similar problem on their forum late last night and looks like it may be an adjustment on the spring within the bobbin case, but I have to call tech support today for help with that.