I would get the online one. Yrs ago DH got a Janome 6500 from a dealer and we did not get support to speak off eventhough it was supposed to be there. We do not pay a different rate for having the machine looked at but I think it has gone in 2 twice over 10 yrs and then DH ended up resolving the issue once. there is also an online Yahoo support group for the Janome 6600. Maybe they can give you more insight.