Being in the insurance industry handling such claims from 1975 - 2010, I was aware of the facts of the case when it came down and the part that frustrated me the most about the reporting was the failure is report the contributory negligence part of the case. The poor woman was found to be negligent for her actions, but it did not excuse the temperature of the coffee being served. It is called contributory negligence. I do not believe she was entitled to more money - remember it all comes back on the consumers when we give away money in court cases (I won't bore you more about how they develop the value of a case) - but the fact that she was held partially responsible should have been part of the story.
Burns are incredibly delicate injuries. When in doubt if a burn should be treated by a doctor - go to the Emergency Room. There are horror stories out there where it appeared to be fairly minor and and it kept burning inside.