I'm very sorry she was burned so badly. Honestly, I'm not a callous person but a couple things come to mind. In the video she did not appear to be shaky and is by no means senile so she was aware of the possible consequences if it spilled. If they were parked outside in preparation to eat I would have opened the car door and dumped some out so it would cool faster and then sat it on the floor until I was ready to drink it. Personally, I dislike lukewarm "anything"that's suppose to be hot.