No one has addressed why she took the lid off the cup. It was to put sugar and cream in it. If McDonalds had prepared it the way she wanted it, she would not have had to take the lid off. She might have burned her tongue, but the tongue can take a hotter temp than the inner thigh skin. My complaint is that when I go through a drive thru, I would like them to prepare the food to my specifications, because I go to a restaurant to have food prepared for me, and because people who are going through a drive thru need their food ready to go.