This is kinda old history now. But the end result was that the machine had to be returned to the factory for all new electronic boards and new mechanical bearings. HV covered all costs. But then just 2weeks ago the stitch regulator went crazy on me. So it is back in Tennessee for factory repairs. Mine is a longarm 18/8. I love it when it is working, but have lost confidence in it now, and am in the market for a new machine.