generally- yes. I have a form that is filled out when a customer brings in a quilt to be quilted- description & size of the quilt- type/size of backing- if it came in with batting or if I am providing it- what kind of batting & size. the agreed upon quilting design, thread choice, time frame agreed on and price of the 'job' -- along with quilt owners name, address & phone number and date it comes in...when you have everything in writing it protects you the customer and the quilter- I do not think surprises are acceptable. if something happens that I will not be able to get the quilt done by the 'promised date' I call as soon as I know this and talk to the customer about it- everybody happy means repeat business & referrals.