I have been doing long arm quilting for people for 8 years. In that time I have had one customer say it was not what she wanted. I agreed to pull the quilting out of her quilt and give her money back to her. She did not want the money back, but for me to quilt another quilt for her. I did write everything down that she wanted for her quilting, and I thought we agreed to the list. Well, she went out of town and when she returned, and I returned her quilt, she did not like it. Lesson learned, Next time, when I write down what the customer wants, I will have them sign that they agree to the list. I know, I would pull the quilting out again, after all the Customer is right.