I bought one of those little lovies awhile back...like you, I shoulda saved my money. What a total PIA...and no, I'm so tired of dealing with Rowenta and their POS's that I just said "no more" when it came to dealing with Shark. I am using an old Rowenta without steam which distresses me greatly: why, in this age of advanced electronics, has no one managed to come up with a decent professional iron? Just an iron that does exactly what we buy them for for: to iron! And one that will work for more than 2-3 months before it goes bonkers? Rowenta? Shark? Other makers? ARE YOU LISTENING??