I feel your pain. My old B&D died so I googled "steam iron reviews" and started reading to decide what to get. It may be that only dissatisfied customers write steam iron reviews, but EVERYBODY was unhappy with their iron, no matter what brand they had. I didn't want to spend a lot of money, but the reviews for the expensive ones were just as bad as for the cheap ones. I just went to WM and bought another B&D, figuring my old one had lasted 5 or 6 years, so I'd try again.