Originally Posted by gaigai

OK, I just consulted with my EXPERT hand quilter and she immediately knew what the problem is. Your quilt is too tight/taut in the hoop. Loosen the screw and push in the center just enough to make the quilt stop springing. That will fix the problem.

And, be sure that your thumb is in the claw position in front of the needle when you are loading your needle/making your stitches.