Innova has a group on yahoo -
http://groups.yahoo.com/neo/groups/innovalongarm I agree, join groups that have all the brands you are considering...there you will get the good, the bad and the ugly on the machines from the owners. Read back in the messages for as far back as you can go. I know with Innova there used to be 2 different groups that went into one...and all the old messages are gone. On the Innova group, you can ask questions and get the answers by owners as well as the office manager goes through and reads the messages as well...there have been a few surprised owners who were having a problem and they got a call from tech support to solve their problem. I know of a few ladies who were having issues that got personal visits from tech support - they were an hour or so away and just popped over to fix the issue (even when they were on vacation).