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Old 12-22-2013, 02:45 PM
  #12  
Rose_P
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Join Date: Dec 2010
Location: Dallas area, Texas, USA
Posts: 3,056
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I don't know this particular machine, but the first question I would ask is how far are you from the nearest authorized Singer warranty service center (not just a place that does sewing machine work, but the warranty work)? I got a new Singer 9960 in May from Amazon at a great price. I loved it and had a great time with it for 90 days. Amazon has a 90 day return period, and it's as if this machine knew about that because it was on day 90 it refused to sew a stitch. I tried everything I could think of, read the manual through several times, and finally called Jo-ann's because I had seen a sign in the sewing machine area saying they service Singers. They don't do warranty service. For that you have to get the machine to the authorized place, which in my case is about an hour away. And I'm lucky, because there are only 3 places in Texas that do this work, and Texas is big. If I lived in Lubbock, for example, instead of in the greater Houston area, I would have to ship the machine either to El Paso, Dallas or Houston, which are all 5-7 hours away by car. I haven't looked, and it's possible there is one in Omaha or Lincoln, but I would check into the availability of warranty service before buying any machine.

There's a chance that Amazon might have taken pity on me and let me return the machine if I'd asked. Because it had a year of full warranty coverage for parts and labor I chose to have it fixed. It needed a new main circuit board, and I was told that if I'd had to pay for that it would have cost more than I paid for the machine. Maybe it will work for years without another problem. I don't know, but I'm treating it like a Faberge egg. I do enjoy sewing with it, but I'm a little less than thrilled that I bought it in the first place, and I probably would not buy another Singer.

But what to buy? Pfaff, Singer and Viking are all owned by the same corporation, and no matter how wonderful everyone may think their Pfaffs and Vikings are, for me they have been tainted by association. When it took more than 6 weeks to get the part my machine needed, I half suspected the company had abandoned me altogether. The machines and parts for them are made overseas and of course it can take time to get the parts. We truly are at the mercy of the how committed this company is to maintaining the integrity of the brand. It's hard to know, but 6 weeks would have been a painful delay if that had been my only machine.

I have several vintage machines that I love, but none of them come close to the new computerized machines for certain things. I suppose if it's more complex, as well as lighter weight (plastic parts) there is much more that can go wrong. They are not built to last as machines from a half century ago and earlier were. Whatever you do, don't get rid of good old machines just because you may have something new and seemingly wonderful!

Best wishes!

Last edited by Rose_P; 12-22-2013 at 02:48 PM.
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