Huge Nightmare
In an effort to save money I ordered a Janome machine on line two years ago. It turned out to be the biggest nightmare. I used it for about 4 weeks and took it to the basic quilting class I was taking at the time. So frustrating - it simply did not operate properly. My instructor even tried sewing with it and was puzzled as to the problem.
After many frustrating hours and even a few tears I finally ate some humble pie and called the local Janome dealer. Turns out my machine was a "knockoff". I shipped it back and even though it was past the 30 day grace period got a full refund. Needless to say I bought a Janome from the local dealer and absolutely love it.
I would never advise buying a machine on line. Buying from your local dealer is well worth every penny you pay.