x6 on that! I would not be mad, I would be HOPPING, SPITTING mad! The machine was in his possession so he is responsible.... And, that tells us all - BEWARE and always open up the machine before removing it from the store to ensure it is all intact. I had my Janome 9000 cleaned and serviced, and when I got it home and opened it up, I can't believe he did anything to it. There were dust bunnies still in it and on the needle shaft, and a black mark on the bed of the machine that I thought would be cleaned off. I asked my neighbor, who takes her machine to another shop, how clean her machine is when she gets it back from servicing, and she told me that hers is immaculate and looks brand new. Go figure - I'll NOT take a machine there any more! There were other issues as well, but I won't go into that.