sewmary, that is great you have had suck good luck.
My Babylock Espire can't sew a straight line to save it's life. I have to fight with it constantly to keep the fabric from veering off to the left.
I bough it from LQS 2 years ago as a trade-in and have been treated very poorly by LQS staff ever since (once I made the purchase they wanted, they treated me like dirt and reneged on their promises to get me the missing items--quite a few). It left me a really, really bad taste in my mouth. I'm not very confrontational so I didn't start demanding things or get loud but when I finally realized they were walking away from their promises completely, I did say that I was "very disappointed". I was shopping there at least 3 to 4 times a month building my stash but ever since that moment, I only went in 2 more times. I won't give them any of my business.