I think the problem is that my computer died of blue screen a couple days ago. I had to re-install the system (via telephone instructions and my computer challanged brain) so I am running on bare bones. I don't have anything but the very basic accessories that come with a "self built" computer my son put together for me. But hey, he told me I now have a clean, virus free computer. It does run faster! Now I just need some programs to function better.