Candace is SOOOOO VERY Right about the packing. We've sent two machines out via USPS and two from UPS and all of them arrived in great shape. But we packed 'em tight, and secure.
We've also had machines come to us like yours, just tossed into a box of peanuts or bubble wrap and invariably they are damaged. Some of the people that pack these machines are just plain incompetent.
Joe