I recently got a BLUE machine from ebay.........when it got here, it had been very poorly packaged....the box was in pieces, the motor was torn off the machine, the spool holder was bent 45', the foot pedal was missing, there was no cord to plug it in.......I CALLED EBAY for advice......they told me that I needed to email the seller, to tell him what all was wrong, and that I had consulted with ebay and that I was (per ebays orders) DEMANDING a total repayment of all of my expenses, and that the seller would then also be paying for return of the item....they told me that ebay would pay for the return IF the seller refused.......I did all that, and the email back to me said he was just SO sorry..that he would refund everything to me (He did) and that he did not want to pay for shipping it back, that I should just keep the machine.....so.....I got my money back and I have a non working BLUE WIZARD sewing machine..it is actully pretty and I would love to fix it, but think it would be way too expensive (rewiring, missing parts,etc)