Oh No :roll: atleast you have a speaker phone!!! LMBO
That is typical of many places this time of year...they do not hire enough help or train them to be knowledeable of their products.
I placed an order Tues afternoon with bearpaw fabrics...they called me first thing yesterday morning over a question on my shipping address and then said it was going to be shipped that same day... That sure helped my confidence in online ordering :D:D:D I really appreciated the way they quickly took care of the problem.