I love my Joann's I have become friends with all the ladies at the cutting table. One of the ladies said she hated cutting Tule so every time I go in I tell her I need 60 yards of Tule in different colors and in 1/2 yard pieces. We both get a good laugh out she is a real character I love her. But I know what you mean about cust. service it seems to get worst everyday. I hate going through a drive through as no one speaks english and I have to repeat my order 3 or 4 times and still don't get what I orderd. I called about my power being out and got a person in Arizona I live in Dallas Texas. Called about my internet being down got a gentlemen in India. No help either time.