In defense of Joanns, they're not all bad. I bought a cutting table in May, on sale at $100 from $169. The outside carton was damaged but the store assured me the contents were OK. I stored it until August as my sewing room was getting remodeled. When I opened the carton in August I found one side panel had a small hole in it (nothing that would stop me from using the table). I took a picture and the bill back to Joanns. They offered me a refund or another style of table as what I had purchased was no longer available. But, I wanted my table because it had storage underneath. I talked my way up to an area manager and went online to Joanns, explaining my problem. All said it was impossible so I resigned myself to patching the hole (after all I had purchased the table at a sizeable discount), and went on vacation. While I was away, my neighbor called to say a large package had been delivered from Hong Kong. When I got home I discovered that it contained a complete panel to replace the damaged one. Joanns came through, even when they said it couldn' be done.