There were 2 Viking frame setups, one a 9" mid arm and the other an 18" long arm, so it depends on the one she has. The 18" one is made by, and identical to the TinLizzie LS18. Which one she has makes a huge difference in price. I have the 18". I really like the machine, haven't had need for support, but don't like the frame. The rails on which the machine rides are plastic and deteriorate. They sell replacements, but you have to take the entire frame apart to install them.