So glad you got it fixed! It's miserable to have problems like that which seem impossible to fix. And there are so many little parts which just naturally wear out and cause huge problems, it's hard to know what's wrong sometimes. I just went through a similar tension issue, and was able to fix it myself with phone guidance from my Gammill tech. Not the first time he helped me free of charge over the phone. I have to say Gammill customer support rocks! I even had a nationally known Gammill Tech phone me about a problem!