I have a LOT of complaints about JoAnn's, but both of the ones I use (Tucson and CT) have public bathrooms and decent managers. I have noticed that they don't have as many employees as they did before the recession. I guess I'm lucky the store in CT is still open. If it closed, I'd have a LONG drive to buy thread, notions, zippers etc when I haven't planned ahead and bought on-line or during sales. I'm NOT thrilled with their fabric - prefer to buy on-line. But I use the coupons for the other necessities.