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Old 02-06-2014, 09:15 AM
  #17  
GramMER
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Join Date: Mar 2007
Location: India
Posts: 519
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Originally Posted by Lady Diana
Received some jelly rolls that were not the right size. Nancy's Notions contacted the Hoffman company and they are not only replacing them but sending my border (2 yds) and backing fabric (8.25 yards) of my choice, to me as well!!! I can't believe in this day and age that I found someone who went beyond the norm to keep a customer.
Wonderful. Made my day...week.


I have found equally good customer service at fabric.com. They bend over backward to do what you need to have done.
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