I have shopped almost monthly with CT for the past two years or so. Have never been disappointed. One time they had shipped me two batts instead of one. Called Customer Services and asked them if they wanted to issue a call tag. They said it wouldn't be necessary, consider it complimentary and just enjoy it. Right after the holidays I placed an order. Long story short, they processed and sent it out timely. The package just kept traveling from one end of PA and NY to another without delivery. After 15 days, I called Customer Services with my frustration. They immediately sent out a replacement order to me without cost. What had been sold out since my original order, they credited back to my credit card. The original order did finally show. I called them and told them so, and that they needed to charge back the 3 yards to my credit card. They said to enjoy it with their compliments because of the aggravation and delay. When the replacement order came, I called them and they issued a return label; again at no charge to me. What more could you possibly ask of a company. If any of you are hesitating ordering from CT, give it a try. If anything isn't to your liking, they'll do what they can to make it right.