I can also attest to the great customer service at Connecting Threads. I had ordered a few items, including their batting, which I find to be a better price, as are their fabrics - when my order came, I received 6 fat quarters which were not what I'd ordered. When I called customer service, they apologized for the error, told me to keep the fat quarters I had received and them immediately sent out the original fabrics I had ordered. I was very impressed, especially since the fat quarters were from a fabric line I had admired, and they were put to good use.