At one time I was an asst manager at our local JoAnn's store. I developed lots of special friends with regular clients and in the process learned a lot about the millions of products offered within the store. I felt I always made the extra effort when helping my customers and they began to seek me out when them came in. Then one day a local business owner came in, accused me of not measureing her fabric properly and asked to have the 11 yards measured once again, which I did (both times it came out right and it was on a major sale day so there was a huge line of customers waiting). This customer was still not satisfied, so she came around the counter shoved me out of the wait (seriously) and proceeded to measure her own fabric. Our store manager came over at this time, asked the customer to kindly leave and not return. The cheers that came for the customers waiting in line was unbelievable. The point I'm trying to make at this time is that sometimes we as a customer can and do make a difference. Though I no longer work there I do treat the employees kindly, make a point of asking for what I need exactly when I call on the phone and if I feel the employee is not familiar with what I'm looking for I make an effort to inform them so others will benefit from their new found knowledge. And though it's been a number of years since I worked there, there are still those customers that I helped before that when they see me shopping there they come over to ask how things are going for me and that they miss me helping from the other side of the counter. Then they ask me what I think about the item they plan to work on. Priceless! As for the little one not being allowed to use the facilities - shame on them - it should be common courtesy at any facility of this size that this be made available. Our local store does!