I recently tried them for the first time. I ordered some batting and wanted to try their fabrics, so I ordered some. One of the pieces was 1/4 yard short (it was not for any thing in particular, I just ordered it to try it). I knew they had backordered it, as on my account it had said a partial shipment had been sent. When they sent the back ordered piece, they sent what I had originally ordered. I called them and they said, no problem, enjoy it, and thanks for calling us and being honest. I wanted to make sure they realized they had sent more. I will definitely order from them again.