Raggiemom

I was in the middle of sewing 2 pieces of cotton fabric, not even on a seam. The needle suddenly stuck in the down position and won't come back up. The picture on the screen says to manually move the wheel on the side to bring the needle back up but that won't move either. My husband cut the needle in half because we thought the needle was bent and that was the problem. But that wasn't it. I can't get the top part of the needle out either because I can't get it to raise high enough. I've requested to join the Yahoo 8900 group but that might take a day or so. The dealer and the main office don't open until tomorrow.

Any ideas how to get the needle back in the up position?