I got a new Handi Quilter 18 and let a friend of mine try it out. Never again. She is a very experienced quilter but she started pushing all the buttons to see what it would do ( do ???). it stopped working and I was on the phone with a tech from HQ for an hour before it would work again. I saw her a week later and she had the nerve to ask if I found out what was wrong with my machine. Needless to say our friendship has cooled considerably.