Great thinking outside the box. Go to someone who can actually help.
Almost funny story: A friend's machine was having a few issues all of a sudden. [?] So she called me and we took her machine to my special repair person. We got same day service as usual. Her machine was full of lint and dust. She has had her machine for many many years and never had it serviced! She thought that doing the usual stuff we do at home was enough. Embarrassing and funny moment. We laughed all the way home.