First the Mgr. has a problem, they set the tone of the store. I'm a customer service coordinator at a large retail chain store. My job besides stocking, cleaning, addressing compliants and complements is of course ringing customers orders.
I can say that our new store mgr. has a great attitude, helps to keep us smiling, but let's us know where we have messed up politely.
There are some customers you do and will take advantage is given the chance but when you've been there awhile and get to know some of the regulars all will be better.
I will say for the most part our customers are great, although we do have to clean up alot. They notice who is missing, day off or illness, and are concerned. They joke with you and then there are those no matter what you cann't get to smile even if you tickled them.
In my retail years we have always said that Everyonoe should work one Christmas season to have respect for the retail person.
Hang in there....keep smiling....it is contagious.