Has happened to me several times in the past, even tho i use just about every coupon that comes - but when i emailed them about it they said that you have to be sure to get the checker to scan your address code on the mailer....that way they know that YOU are using them. The checkers will often say that it isn't necessary - but get them to do it anyway. Haven't had a disruption in my mailer since i started doing that.