I don't know if there's a way to see how many hours a Janome has been used. Since this seems to be "business as usual" for them, I don't think they'll go down much in price. I asked the woman who let me try the machine about getting a better price from the owner and she said that that was their price and it would be for the machine I tried out. I had to wait to try out the two machines (one Janome and one Pfaff) as they had sold the Pfaff from the floor and were waiting for the new one to come in. At this point I don't want the aggravation of having to go over this with them. They have my phone number and if they call me to follow up, I'll tell them that I can get the machine much lower and not a floor model elsewhere and see what they say. My impression was that they charged lower than MSRP and so that's their price. I'd rather give my business to someone who treats me fairly from the onset as it's more likely that they'll continue to do so. I wondered initially if I was wrong in expecting a new in box machine but now I know that I wasn't and what they tried to do was just not right.