I am a longarmer and I understand that ppl do get behind, that being said she should give you a turn around time when you take the quilt to her. You need to have a written agreement. I would be looking for a new longarmer. Before I started longarm quilting I sent one to a longarmer and after she had had it a month I called and asked if it was done and she told me it would be several more weeks before she could get to it. I went and got the quilt and had someone else do it.. your time is just as valuable as the longarmer.. Unless you just can't find someone that you like to do your quilting, then her and I would have to have a serious discussion about a turnaround time.