I've taken several Craftsy classes and been very happy with them. I also asked for a refund on one class after watching only the first lesson. (I'm sure that it was a good class, but I had thought it would be taught on a longarm, and instead it was taught on a DSM.) Craftsy gave me a prompt refund, and actually read and responded to the comments I made when I requested the refund. I think their customer support is excellent. I also think they're a terrific value, especially since you can watch the lessons again and again.