Trying to sell you a new one, I suspect. Like car dealers who offer you great trade ins on your present car -- if they can get you in their shop, they might make a sale.
When I took my Golden Touch 'n Sew in, I got the same attitude -- kind of a"not worth fixing." I told him it was a gift from my husband and I wanted it fixed. (I know the rep about these machines but I sewed on mine for over 30 years without a problem). He fixed it -- about 3 years ago -- and it's still sewing great. I do have other machines but this one has meaning; I'll never get rid of it.
Last edited by Friday1961; 04-03-2014 at 08:04 AM.