Not everyone will be happy with the way a business works all of the time. Having lived in a business family all my life, I know that well. If you don't like the way it's done, vote with your feet and wallet. For me, it's worth the wait and the cost is well worth it. The quality of the papers used is much better than most I see these days. If you order the digital, you won't have any wait time. If you are consistently unhappy with the service, then unsubscribe. Complaining here doesn't really address the issue for you. IMHO